All shoes must be assessed by a staff member. Our team will request images and/or video footage, alternatively, you're welcome to pop in-store for assessment. In some cases, we may require our cobbler to assess the shoe(s).
As our customer, you’re our top priority! We’ll never leave you with shoes you don’t love. If you have any questions regarding fit, leather care, or anything footwear, just reach out or chat with us live.