For all repairs, all shoes must be assessed by a staff member. Our team will request images and/or video footage, alternatively, you're welcome to pop in-store for assessment. In some cases, we may require our cobbler to assess the shoe(s).
Depending on the repair, you can either take your shoes to your local cobbler, or our Customer Service team will assist with getting them posted to us.
As our customer, you’re our top priority! If you have any questions regarding fit, leather care, or anything footwear, just reach out or chat with us live.