Need to Return Your Shoes?
We offer a 60-day return window for all purchases—whether made online or in-store. The 60 day begins from your purchase date, however we will never leave you with shoes you don't love.
Here’s what you need to know:
- Items must be returned unworn and in their original packaging.
- We offer free return shipping for all customers.
If you've used our On Loan service and are:
- Keeping the On Loan pair/s, and
- Returning a pair from your original paid order
Please check whether there’s a price difference to be settled on the pair you’re keeping. Our Customer Service team will assist you with finalising this payment. Once that’s complete, we’ll send you return instructions.
Once your shoes have been returned, please allow 5 business days for your return to be processed. When your return has been processed, we will send you an email confirming your return.