We pride ourselves on the quality and materials used to manufacture our shoes, so if for whatever reason you’re not happy with their wear, please consider the following:
For all fault claims, all shoes must be assessed by a staff member. Our team will request images and/or video footage, alternatively, you're welcome to pop in-store for assessment. In some cases, we may require our cobbler to assess the shoe(s).
Minor Faults:
A minor fault is a problem that is easily fixed, such as a rubber outer sole lifting slightly or a broken lace.
Within a reasonable period from the date of purchase, we’ll repair a minor fault at no cost to you.
Major Faults:
A major fault is a problem that would have prevented you from purchasing if you’d previously known about it, such as:
- The shoes are unsafe
- The shoes are significantly different from the sample or description
- The shoes don’t offer what we said they would, what you asked for, or can’t be easily repaired
Within a reasonable period from the date of purchase, we’ll either replace or offer a refund for a major fault, depending on your preference.
Any Questions?
As our customer, you’re our top priority! We’ll never leave you with shoes you don’t love. If you have any questions regarding fit, leather care, or anything footwear, just reach out or chat with us live.