Our returns policy does not affect your rights under the Australian Consumer Law and you have consumer guarantees that cannot be limited by us.
If your shoes are not of acceptable quality, not fit for their purpose or are different from the description or sample (keeping in mind leather is a natural product, and variances are entirely normal), then you may be eligible for a refund, exchange or any discount of the shoes, should you choose to keep them.
If your shoes are damaged through misuse, accident or abnormal use, the Australian Consumer Law may not apply, and Bared Footwear may not provide a refund, exchange or repair. Original proof of purchase is required before providing a remedy under Australian Consumer Law.
Shoes marked as seconds or samples cannot be returned as that fault was identified at the time of purchase. if the seconds or samples product exhibits a fault (not related to the fault identified at the time of purchase), is not fit for purpose or is incorrectly described, it may be returned in accordance with the above consumer guarantees.