We’re so glad you’ve received your On Loan shoes! Once you’ve had a chance to try them on and decide which pair(s) you’d like to keep, choose the option below that best fits your situation:
Returning both your On Loan and original order (not keeping anything).
Returning your On Loan order only (keeping your original order).
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Returning your original order in exchange for one or more On Loan items.
Returning both your On Loan and original order (not keeping anything).
If none of your pairs were quite the right fit and you’d like to return everything, here’s what to do:
When your On Loan pairs were sent, you should have received an email from info@refundid.com with a return label for your original order (it will include your original order number).
If you can’t find the email with the return label, reach out to our Customer Service Team, and they’ll resend the label for you.
Please let us know how you’d like us to process your original order once it arrives back at Bared HQ - whether you’d prefer a refund or store credit.
To return your On Loan items, lodge the return via our Returns Portal using your On Loan order number (it will start with EXCH-). You'll receive a second email from info@refundid.com with a return label for your On Loan order.
Place your unwanted pair(s) in the biodegradable bag or box they arrived in (or use your own). Please ensure the shoebox is protected - it’s part of the product.
Print your return label at home or have it printed at the drop-off location, then attach it securely, covering any old labels.
Drop your parcel off or leave it in the nominated pickup spot. Once your return reaches Bared HQ, please allow up to 5 business days for processing. We’ll email you once it’s complete.
Returning your On Loan order only (keeping your original order).
If you’re keeping your original order and returning your On Loan pairs, simply lodge your return via the Returns Portal using your On Loan order number (it will start with EXCH-). You'll receive an email from info@refundid.com with your return label.
If you can’t find the email with the return label, reach out to our Customer Service Team, and they’ll resend the label for you.
Place your unwanted pair(s) in the biodegradable bag or box they arrived in (or use your own). Please ensure the shoebox is protected - it’s part of the product.
Print your return label at home or have it printed at the drop-off location, then attach it securely, covering any old labels.
Drop your parcel off or leave it in the nominated pickup spot. Once your return reaches Bared HQ, we will simply remove the additional pair/s from your account.
Returning your original order in exchange for one or more On Loan items
If one or more of your On Loan pairs worked out and you’d like to finalise your exchange, here’s how to do it:
➡️ If there’s no price difference;
You can use the return label you already received from info@refundid.com for your original order.
If you need to return any On Loan items, simply lodge the return via the Returns Portal using your On Loan order number (it will start with EXCH-). You'll receive an email from info@refundid.com with your return label.
Place your unwanted pair(s) in the biodegradable bag or box they arrived in (or use your own). Please ensure the shoebox is protected - it’s part of the product.
Print your return label/s at home or have it printed at the drop-off location, then attach it securely, covering any old labels.
Drop your parcel off or leave it in the nominated pickup spot. Once your return reaches Bared HQ, please allow up to 5 business days for processing. We’ll email you once it’s complete.
If you can’t find the email with the return label, reach out to our Customer Service Team, and they’ll resend the label for you.
➡️ If there is a price difference;
Please reach out to our Customer Service Team to settle your account. Once the payment is finalised, we’ll email you a new return label so you can send back any unwanted pairs.
Helpful tip
All of our shipping bags are compostable and reusable - so please re-use them for your return to help us reduce waste. ♻️