We’re so sorry to hear you’ve experienced an issue with your Bared Footwear purchase! Please take a moment to read how we classify different types of Faults and Damages here.
We pride ourselves on the quality and materials used to manufacture our shoes, so if for whatever reason you’re not happy with their wear, please consider the following:
For all fault claims, all shoes must be assessed by a staff member. Our team will request images and/or video footage. In some cases, we may require our cobbler to assess the shoe(s).
As our customer, you’re our top priority! We’ll never leave you with shoes you don’t love. If you have any questions regarding fit, leather care, or anything footwear, please reach out.
How to Submit a request for faulty/damaged products
- Head to our Submit a request form.
- Fill in the details and select 'Product Enquiry' as your category.
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Under 'Nature of enquiry' choose 'Faulty or damaged product enquiry'.
- Please also include photos of the fault within 'Attachments' to help us assess the situation and provide you with prompt resolution.
Once you've submitted your request, our Customer Service team will reach out to you via the email address you supplied as soon as possible.
Prefer to chat live or talk to us?
Reach out to us on Live Chat or by phone +1 866 671 1723