In this article:
- Can I use Click & Collect if the shoes are not available at my local store?
- Can I return an item purchased via Click & Collect and receive a refund?
- What happens if items in my Click & Collect order are out of stock?
- When will my Click & Collect order be ready?
- What do I need to bring to collect my order?
Can I use Click & Collect if the shoes are not available at my local store?
No, Click & Collect is only available on stock that is already at the desired location for collection.
Can I return an item purchased via Click & Collect and receive a refund?
Yes you can! Click & Collect orders follow the same return policy as online orders.
What happens if items in my Click & Collect order are out of stock?
All items ordered through our Click & Collect service are subject to availability. While we strive to ensure the availability of the items you ordered, there may be instances where items are out of stock at your selected Click & Collect store location.
If this happens, our Customer Service team will reach out and let you know what options we have available for you.
When will my Click & Collect order be ready?
After you’ve placed your order online, wait to hear from us. Depending on the time of order placement, your order will be ready the same day or the next day.
When your order is ready, we’ll send you an email notification or SMS.
Click and Collect cut off times
Same Day
Order before 2 pm for same day collection.
Next Day
Any orders placed after 2 pm will be ready to collect the next day during your selected store's opening hours.
We don't want you to head in store and be disappointed that your order isn't ready for collection.
If you haven't received an email confirmation to advise that your click and collect item is ready for collection, please reach out to customer service to receive an update on when your order will be ready for collection.
What do I need to bring to collect my order?
When you get to your local Bared store, say hello to one of our friendly team members and they’ll grab your order. Please have your order confirmation and photo ID ready, and then next-level comfort is all yours!